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‎01-12-2023 02:59 PM

HP Recommended

I attempted to reload my toner with two cartridges, and it was stuck after the first one. I had to press the red "X" to get it to release the toner. Now I cannot load the second cartridge. I have tried to power cycle, removed the printer, re-installed, and going through the Support Assistant.

3 people had the same question
1 REPLY 1

‎01-15-2023 07:07 AM

HP Recommended

Hi @TammySLO,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with reloading the toner of your HP Neverstop Laser MFP 1202w.

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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