New Airport TimeCapsule Apple and HP3755

[IKEB15]

Hi, even Apple discontinued routers, still like an idea to all all in one. Bought a new one and now have an issue to reinstall my HP3755 printer.

Did remove printer, reinstall HP software. When running HP Smart getting error cannot find printer

Please help

IKEB15

[ShlomiL]

Hi,

Try following 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app > Mac OS X' below and let me know if that may help to get the problem resolved:

https://support.hp.com/us-en/document/c05987925

Shlomi

[IKEB15]

Hi Shlomi

had been on that page -- problem is HP3755 has WiFI touch button but does not have Touch the Setup icon
Where i can restore default? I checked my Network and new Router is #1 and printer is staning on the same self as router

[IKEB15]

to clarify - do not see option to Restore Network Settings in HP Smart nor on printer itself

Help

[ShlomiL]

Hi,

Be sure to follow the correct section as listed in my previous post, it clearly lists the steps to restore the wireless settings for your printer on step 4:

Step 2: Connect the printer with the HP Smart app > Mac OS X

Use the HP Smart app to connect the printer to your wireless network.

1. Make sure your computer is connected to your wireless network.
2. Download and install the HP Smart app.
3. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
4. Press and hold the Wireless and Cancel buttons until the Wireless light and Power light start to flash. You must complete network setup within 2 hours.
5. On your computer, open the HP Smart app.
   • If you are using the HP Smart app for the first time, the app automatically searches for new printers.
   • If you have used the HP Smart app before, click the Printers tab.
6. Click Set Up a New Printer, and then click Continue.
   HP Smart searches for printers on your wireless network.
7. Select your printer, and then click Continue.
8. When prompted, type the WEP or WPA key (network password).
   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
9. After the printer connects to your wireless network, click Continue, and then click Exit Setup.
   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

[IKEB15]

Hi, tried to reset network and it did not help. Connected thru USB, got printer added thru HP Smart......but now status in HP App is printer offline (even it is on) , connection type is network and connection is inactive 

not sure what to do next.

[IKEB15]

Hi, tried to reset network and it did not help. Connected thru USB, got printer added thru HP Smart......but now status in HP App is printer offline (even it is on) , connection type is network and connection is inactive 

Repeated process few times -- nothing help