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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Heels4me
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New Dell Inspiron 15 700 laptop with Windows 10 Pro- Envelopes want print with HP 3632 Deskjet

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Dell Inspiron 15 700 laptop
Microsoft Windows 10 (64-bit)

Hi There: Purchased a new Dell Inspiron 15 700 with Windows 10 pro 64 bit OS. I can no longer print size 10 envelopes with my HP deskjet 3632.  I now get E1 errors with each attempt.  Is there any solution to this issue?  Do I now have to buy a new HP printer?

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sandytechy20
HP Support Agent
HP Support Agent
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@Heels4me

 

Welcome to the HP support community.

 

This seems to be a driver issue

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Smart app.

Click here to download.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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