• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-08-2024 06:47 PM

HP Recommended
Operating System: Microsoft Windows 11

BRAND NEW Desk Jet 2852E.  Been through all the diagnostics twice, Virtual Assistant was useless (mentioned  what was on the app), has been uninstalled and reinstalled.  Printer is connected to the internet (finally after two tries), prints test pages and installation instructions, but nothing else.  When you try to print a document the only option is Save to PDF, printer is not even listed.  Clicking on add a printer in that menu just takes you back to settings, and clicking on the printer does nothing.  Was unplugged (computer, printer) all night last night. Router was unplugged this afternoon.  Why can't I talk to a human who could probably solve this in 10 minutes, without cost.  WHy do I have to pay to get my new printer functional?  I'm frustrated to the point that I want to run it over with my car and switch back to Espson. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.