New HP 678 not detected by printer

[sumitroy]

So I bought a new HP 678 black cartridge , but even after installing the printer says incompactible cartridge . The red light for the black cartridge keeps on flashing. 

Tried doing this - https://h30434.www3.hp.com/t5/Inkjet-Printing/Cartridge-678-not-working-on-hp-deskjet-1515/m-p/60335... . For a second printer detects it, but again shows incompactible cartridge. 

[sandytechy20]

@sumitroy

Good Day. A warm welcome to the HP community. I reviewed the case and see that the HP 678 cartridge is getting detected in HP Deskjet 1515  Printer. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

Did you clean the cartridge contacts?

If not, Follow the below steps which should fix this issue:

Clean the cartridge contacts

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer.

3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   Figure : Open the cartridge access door

   

4. Disconnect the power cord from the rear of the printer.

5. Press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

   Figure : Remove the cartridge

   

      CAUTION:

   Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.

6. Hold the cartridge by its sides.

   Figure : Hold the cartridge by its sides

   

7. Inspect the contacts for ink and debris buildup.

8. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

      CAUTION:

   Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.

9. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

10. Clean only the copper-colored contacts, and then allow the cartridge to dry for approximately 10 minutes.

    Figure : Clean the contacts

    1. Copper-colored contacts

    2. Ink nozzles (do not clean)

11. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

12. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

13. Clean the contacts in the carriage.

    Figure : The carriage contacts

    

14. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

       NOTE:

    Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.

15. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the correct slot.

    Figure : Insert the cartridge into the slot

    

16. Push the cartridge forward into its slot until it snaps into place.

17. Repeat these steps to clean and then reinsert the other cartridges.

18. Close the cartridge access door.

    Figure : Close the cartridge access door

    

19. Reconnect the power cord to the rear of the printer.

20. Press the Power button to turn on the printer if it does not turn on automatically.

Restart the printer

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

Click here and refer the HP Document for more assistance.

Let me know how it goes.

Cheers.