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‎11-15-2018 02:12 PM - last edited on ‎11-15-2018 02:41 PM by Retired

HP Recommended

unable to get any off the inkjet cartridges to insert 

1 REPLY 1

‎11-16-2018 05:35 PM

HP Recommended

@fishing62

 

Welcome to HP forums, I see that you are unable to insert the ink cartridge.

  • Provide the printer model number or the product number?
  • What is happening when you try to insert?
  • Are you getting any error message?

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

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