New HP Officejet pro 8130 won't print

[Amtmatopt]

My new printer printed from my IDEAPAD right after setting it up both from my computer and husband's mac, as well as his iphone. I did not try my iphone. The very next day, printer will not print from my computer or iphone. OK on my husband's.  Computer sees the printer but says it is idle. How do I fix this?? Thanks.

[Nal_NR]

Hi @Amtmatopt,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be when your printer suddenly stops working on your devices after it was working perfectly the day before. Let’s work together to get it back up and running.

• Have you tried restarting both your computer and the printer to see if the connection restores?
• Is your printer connected to the same Wi-Fi network as your devices?
• Have there been any recent software updates or changes on your computer or iPhone that might have affected the connection?

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Restart Devices and Printer:

• Turn off your printer, computer, and router. Wait for 30 seconds, then power them back on and try printing again.

Remove and Re-add the Printer:

• On your IDEAPAD, go to Settings > Devices > Printers & scanners, remove the printer, and then add it again by selecting "Add a printer or scanner."
• On your iPhone, go to Settings > Bluetooth & Wi-Fi > Printers, and remove/re-add the printer in the HP Smart app (if applicable).

Check Wi-Fi Connectivity:

• Ensure that your devices are connected to the same Wi-Fi network as your husband's, and verify that the signal strength is strong near the printer.

Update Printer Drivers and Software:

• On your IDEAPAD, visit the HP website and download the latest drivers for your printer model.
• Update the HP Smart app on your iPhone to the latest version via the App Store.

Set the Printer as Default and Clear Print Queue:

• On your computer, go to Control Panel > Devices and Printers, right-click your printer, and select "Set as default."
• Clear any pending print jobs that might be stuck in the queue.

You may also refer to the below documents for further assistance. 

Wi-Fi connection is lost after router or network settings change

Troubleshoot a Wi-Fi connection to an HP printer
 

Also, update the firmware for your devices using your current OS version.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Amtmatopt]

Hello Elohi_NR.

Thank you for your response.  First just for clarification, the day we set up the printer I only printed one page. It worked once.  The next day is when I started having problems.  Note: only my computer has an issue.  All of our Apple devices (our phones, my ipad and husband's Mac) work just fine. Per your instructions, I have:

1 shut off and restarted both the computer and printer, to no avail. The print job does not even show up.

2 We only have one wifi network and my computer is connected to wifi. I have no other issues online. 

3 The only software updates have been in connection to trying to fix this problem. I have downloaded the hpsmart app. It shows that the printer is ready and just now when I tried to print a test doc, it said my document is on it's way.  No document shows in the queue.

4. The printer is the default printer. No jobs appear in the queue.

I am out of ideas. Any thoughts? Will likely take it back to the place we purchased it. 

Thanks for trying to help.

[Irfan_06]

Hi @Amtmatopt,

Please follow the below steps to further troubleshoot.

A) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

B) Uninstall the printer software from the device on which you are facing an issue by following the steps from this link and restart the devices.

C) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support