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‎09-30-2019 09:52 AM

HP Recommended
Product: Hp Envy 7155

I bought the new Hp Envy 7155 printer. When it tried to calibrate the new ink cartridges, it was unsuccessful. I tried taking the cartridges out and putting back in and still unsuccessful. Should I return the printer to the store?

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1 person had the same question
2 REPLIES 2

‎10-01-2019 08:34 PM

HP Recommended

Are there any error messages or blinking lights other than the alignment failure? The alignment will fail if black and color (typically cyan) are not properly printing.

 

Did you remove the protective tape from the print cartridges?

 

Please print a diagnostic page as shown in Step 8 of the document here.  Do black and color properly print, or are one or both missing?

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎10-01-2019 08:56 PM

HP Recommended
Dear Customer, Thanks for the feedback. I would highly recommend to call HP Support team. They will help you to resolve the issue. Thanks
Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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