New cartridges, but says "low on ink"

[10E_Baker]

My printer persists in saying that I need new cartridges -- even though I just replaced them last week.  I've run the cartridge-cleaning utility, but problem persists.  When I installed the cartridges, the printer confirmed that they were office HP cartridges.  (I bought them from Staples.)  

[atharva_gp]

@10E_Baker,

Thanks for reaching out to the HP Support community!

• What are the ink levels on the ink cartridges?

Let's try these steps:

Step 1: Check the ink levels

• On the printer control panel, touch the ink level icon
• Check the ink levels.
• If the ink levels are fine, proceed to the next step. If depleted replace the cartridge.

Step 2: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Try to print/copy
• If the issue persists, proceed to the next level

Step 3: Remove and clean the ink cartridges.

• Gather the following materials:

  • Dry foam rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

  • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

• press the Power button to turn on the printer, if it is not already on.

• Open the cartridge access door

• The cartridges would move to the middle

• Disconnect the power cord from the rear of the printer.

• Remove the ink cartridges

• Hold the cartridge by its sides.

         

• Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

• Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes.

              

1. Copper-colored contacts

2. Ink nozzles (do not clean)

• Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

• Use the swab or cloth to clean the electrical contacts in the cartridge slots, located inside the carriage in the printer.

           

• Allow the carriage contacts to dry for about 10 minutes.

• Reinsert the cartridges

• Close the cartridge access door

• Reconnect the power cord to the rear of the printer.

• Power on the printer.

• Try to print/copy

Let me know if this information helps. 

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