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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- New cartridges stuck on initializing

Create an account on the HP Community to personalize your profile and ask a question
03-21-2020 06:07 AM
My printer is stuck on initializing with new cartridges after oobe reset.
After sometime displaying "Supply system problem"
See the pictures
Please help.
Solved! Go to Solution.
Accepted Solutions
03-23-2020 07:22 PM
@Ayaz0072010 Peace be unto you,
I have a few steps that should resolve this issue once and for all,
Let's start with a hard reset:
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE:
- HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
If the issue persists, I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works.
Stand by for updates!
And have a good day.
(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).
Greetings from the HP Community!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
03-23-2020 07:22 PM
@Ayaz0072010 Peace be unto you,
I have a few steps that should resolve this issue once and for all,
Let's start with a hard reset:
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE:
- HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
If the issue persists, I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works.
Stand by for updates!
And have a good day.
(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).
Greetings from the HP Community!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.