New enrollment promo code didn’t work

[AJ1111]

Hello

I signed up for a new enrollment and used a 2 months free promo code but it didn’t have it in my account. Can someone help pls?

thanks

AJ

[Jeet_singh]

@AJ1111,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.  I see from your post that you need assistance with activating free trial on your HP Instant ink subscription. No worries, I'll be glad to help you.

Usually when you enrol your printer, the free trial get activated automatically and it doesn't require any code. Don't worry about the free trial. We're here to help you.

could you help me with the screenshot, from where you got the information about the free trial. As this will help me in further assisting you.

In the meantime, Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,