New ink Cartridge does not work

[Flyerk]

Hp desk jet 4175e printer

[Raj_05]

Hi @Flyerk,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If a new ink cartridge is not working in your HP DeskJet 4175e printer, there are several troubleshooting steps you can try.

• Check Compatibility: Ensure that the ink cartridge is compatible with your HP DeskJet 4175e printer. Check the printer's manual or visit the official HP website to verify the compatibility of the ink cartridge.
• Remove and Reinsert: Take out the new ink cartridge and reinsert it into the printer. Make sure it is properly seated in the designated slot. Ensure that you hear a click sound, indicating that the cartridge is securely in place.
• Inspect for Protective Tape: Many ink cartridges come with a protective tape or seal. Check to see if there is any tape or plastic covering on the cartridge that needs to be removed before installation.
• Run Printer Diagnostics: Most printers, including HP models, have a built-in diagnostic or alignment tool. Use your printer's menu or control panel to run a diagnostic test or an alignment check. This can help identify and resolve any issues with the ink cartridges.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. Check the HP website for firmware updates specific to your printer model. Updating the firmware may address compatibility issues and improve overall performance.
• Clean Contacts: Turn off the printer and remove the ink cartridge. Check the cartridge and printer contacts for any dirt, dust, or ink residue. Clean them gently with a lint-free cloth. Reinsert the cartridge and try printing again.
• Check for Error Messages: Look for any error messages or alerts on the printer's display or on your computer. These messages can provide valuable information about the issue.
• Try Another Cartridge: If possible, try using a different ink cartridge. This can help determine whether the problem lies with the cartridge itself or with the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support