New printer Setup cartridges not recognized

[Roguemonaut]

I just got a new HP DeskJet 4155e and have followed the steps to setup the printer. However, once I put the new Setup cartridges which came in the box into the printer, I got an error saying the cartridge could not communicate with the printer.
I have followed all the virtual assistant troubleshooting guides and the printer still will not recognize the setup cartridges. I have new HO 67 cartridges which I tried using, and the printer detects them, but says I must use setup cartridges to finish the setup.

Is there anyway to bypass using the Setup cartridges so I can use my printer?

[Echo_Lake · Accepted solution]

@Roguemonaut 

Welcome to the HP Support Community!  

Don't worry as I'll be glad to help,

I understand you do not have the setup ink cartridges. We will have to perform an OOBE reset on the printer to resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon in the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!