New printer cartridges problims

[shadow_42]

Just replaced my printer cartrridges with neer onees, 920 cartridges, and when I close cover I get the notice "remove and reinstall indicated cartridges making shure the are corectly seated". I did that numerous times and even cleaned the contacts with 91% Isopropyl alcohol snd get the same results.  I ran HPs print and scan dr. and get the same results.  Need my printer running.  What is wrong?  Never had a HP printer go bad. HELP

[A4Apollo]

Hi! @shadow_42, Welcome to HP forums.

Don't worry I'll try to help you out. Please answer a few questions below to assist you better.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you tried printing from a different application?

Have you tried printing using a different ink cartridge?

Are you using HP genuine ink cartridges on the printer?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Let's continue with the troubleshooting steps now.

Update the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

Clean the electrical contacts on the ink cartridges.

Make sure the ink cartridges are inserted correctly

Make sure the ink cartridges are correctly seated in the carriage.

1. Turn on the printer.

2. Open the ink cartridge access door.

   The carriage moves to the left side of the printer.

      NOTE:

   If the scanner lid is open, the ink cartridge access door does not open.

   Figure : Opening the ink cartridge access door

   

3. Wait until the printer is idle and silent before you proceed.

4. Make sure the color-coded icon on each ink cartridge label matches the color-coded icon on the carriage slot. If the icons do not match, remove the ink cartridge and insert it in the correct slot.

   Figure : Check the color-coded icons on the cartridges and carriage slot

   

5. Move your finger along the top of the ink cartridges to check for any unseated ink cartridges in the carriage. Press down on any ink cartridge that is higher than the others to firmly snap the ink cartridge into its slot.

   Figure : Pressing down on the unseated ink cartridge

   

6. If the ink cartridge does not snap into place, remove the ink cartridge from the carriage.

   1. Gently bend the tab away from the ink cartridge.

         CAUTION:

      Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the ink cartridge or cause the tab to break off.

      Figure : Gently bending the tab away from the ink cartridge

      1. Bend the tab away from the cartridge

      2. Do not bend the tab more than 1.27 cm (0.5 in)

   2. Reinsert the ink cartridge into the carriage until it snaps into place.

7. Close the ink cartridge access door.

   Figure : Closing the ink cartridge access door

   

Try to print.

Refer this article to further troubleshoot ink cartridge errors on your printer. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

Please contact HP support for service options. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[shadow_42]

I purchased all new HP caet. from Steapels.  I removed and reinsalled them multiple times.  Also cleaned contacts with isopropal alchaol.  Still ger message to replace.  

[shadow_42]

Did every thing sugested an still the same message.  No work,

[A4Apollo]

@shadow_42, thanks for your prompt response.

Kudos to you on trying out the steps recommended previously.

As the issue still persists after replacing the ink cartridges on the printer.

It sounds like a hardware issue with the printer.

Please contact HP support for service options. Click Here

Have a blessed day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!