New printer ink, receiving message that one or more cartridges are damaged

[GARRYJONES7]

I have purchased new HP brand genuine  cartridges, installed them and I am getting the error message

"one or more cartridges appear to be damaged. Remove them and replace with new cartridges"

I purchased additional new cartridges, installed them and received the same message.

[zoey7886]

@GARRYJONES7, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Cartridge Problems in HP Officejet Pro 8600 Premium e-All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you have purchased genuine HP cartridges and you are receiving the error message "one or more cartridges appear to be damaged. Remove them and replace with new cartridges," follow these steps to resolve the issue:

Verify Cartridge Authenticity: Ensure that the cartridges are genuine HP cartridges by checking the packaging

Check Cartridge Installation:

• Open the ink access door.
• Make sure the cartridges are properly installed in their respective color slots.
• Remove the cartridges and reinstall them firmly to ensure proper electrical contact.

Clean Electrical Contacts:

• Remove the cartridge from the printer.
• Using a lint-free cloth, gently wipe the electrical contacts on the cartridge.
• Avoid touching the contacts with fingers or any other material.
• Reinstall the cartridge.

Restart the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and wait for 30 seconds.
• Plug the power cord back in and turn on the printer.

Use Setup Cartridges: If the printer was recently set up, make sure to use the Setup cartridges that came with the printer. These are required for initial setup.

Replace the Cartridge:

• If the above steps do not resolve the issue, you may need to replace the cartridge again.
• For cartridges still under warranty, contact HP support for a replacement.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[GARRYJONES7]

Hello Zoey,

I did follow your solutions listed,  I am still experiencing the same issue and receiving the same message "One or more cartridges appear to be damaged. Remove than and replace with new cartridges"

[zoey7886]

Hi @GARRYJONES7, 

Thanks for getting back!

I understand how frustrating this must be. Since you’ve already tried the steps, let’s quickly go over what happened after each one—did you notice any change after cleaning the contacts or restarting the printer? Also, just to confirm, did you try replacing the cartridges again?

Please double-check that each cartridge is inserted in the correct color slot. You can also follow this step-by-step guide here for detailed instructions: HP Cartridge Error Help

Let me know how it goes—we're here for you!

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day!  

Take care, and have an incredible day ahead!