New printer won’t connect to laptop

[pklmft]

I am unable to connect my new printer HP OfficeJet Pro 8139e to my hp laptop HP Notebook ay013nr Model #W2M74UA. I have done the unplugging and uninstalled/reinstalled  but HP Smart says finish setup but then it spins non stop and does nothing. 
Frustrated. Please help

[Raj_05]

Hi @pklmft,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating this situation can be! Let's troubleshoot the issue step by step to connect your HP OfficeJet Pro 8139e to your HP Notebook

.

Ensure Compatibility and Update Drivers

1. Check System Compatibility:
   • Ensure your laptop meets the requirements for the printer software and drivers.
   • Update your laptop's operating system to the latest version.
2. Download the Latest Software:
   • Visit the HP Support website and download the latest drivers and HP Smart app for your printer model.

Verify Printer Connectivity

1. Reset Network Settings on the Printer:
   • On the printer's control panel, go to Settings > Network > Restore Network Settings to reset.
2. Reconnect the Printer to WiFi:
   • Use the printer's display to connect to your WiFi network.
   • Ensure the network is 2.4 GHz, as some printers struggle with 5 GHz networks.

Reinstall HP Smart

1. Uninstall HP Smart:
   • Remove HP Smart from your laptop completely.
2. Reinstall HP Smart:
   • Download HP Smart again and sign in with your HP account.
3. Re-add the Printer:
   • Open HP Smart, click "Add Printer," and follow the setup prompts.
   • Ensure the printer and laptop are on the same WiFi network.

Use Manual IP Connection (if Setup Still Fails)

1. Find the Printer's IP Address:
   • On the printer, go to Settings > Network > View Network Summary to find the IP address.
2. Add Printer Manually:
   • On your laptop, go to Control Panel > Devices and Printers > Add a Printer.
   • Choose "The printer that I want isn't listed."
   • Select "Add a printer using a TCP/IP address" and enter the printer's IP address.

Test Functionality

1. Print a Test Page:
   • Once connected, print a test page to confirm the setup works.
2. Scan Test:
   • Open HP Smart or the scanner app and perform a test scan.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[pkluis]

I tried all these suggestions. When i reinstall the HPsmart app i get an error message

[Raj_05]

Hi @pklmft,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support