No Copy Icon in HP Smart?

[4793]

Brand new 6960. I do not see a copy icon in HP Smart App. Is that for real?

And, attempting to copy 2-sided using control panel on printer and it does not work. 

[Dragon-Fur]

@4793 

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@4793 wrote:

Brand new 6960. I do not see a copy icon in HP Smart App. Is that for real?

And, attempting to copy 2-sided using control panel on printer and it does not work. 

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Answer:

Yes, "for real" - Copy is a function on the printer itself. 

HP Smart App is software used to interact with the printer.  For example, HP Smart supports printing or scanning documents or images viewed on your screen or files saved on your device.

Automatic two-sided copy (or scan) is not supported on all models in the series.

Details and additional information...

Mobile Printing

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

• HP Printers - Mobile Printing Solutions Compatible with HP Printers
• HP Printers - Using the HP Smart App (Android, Apple iOS)
• Select Printers: HP Printers - Print Anywhere with the HP Smart App

Help for HP Smart for Windows (includes a link to the store and an FAQ section)

• HP Printers - Using the HP Smart App (Windows 10)

There are two models in "HP 6960":

• HP OfficeJet 6960 All-in-One Printer series
• HP OfficeJet Pro 6960 All-in-One Printer series

For example, found in the "Pro" websupport for this model series:

How-to > Copy

 How to Make Copies

 User Guide

Chapter 4 Copy and Scan - starting on Page 32

and...

Considerations - What the printer can do 

Printer Specifications for HP OfficeJet Pro 6900 Printers

Printer Models

Excerpted

See the following table for a list of printer models and numbers.

Printer model	Printer number
HP OfficeJet 6962 All-in-One Printer	T0G26A
HP OfficeJet Pro 6960 All-in-One Printer	J7K33A T0F30A T0F32A
HP OfficeJet Pro 6968 All-in-One Printer	T0F28A
HP OfficeJet Pro 6970 All-in-One Printer	J7K34A T0F33A
HP OfficeJet Pro 6974 All-in-One Printer	J7K40A
HP OfficeJet Pro 6975 All-in-One Printer	J7K36A J7K42A
HP OfficeJet Pro 6978 All-in-One Printer	T0F29A

 Copying specifications

Excerpted

Review the following for the copying specifications.

• Digital image processing
• Up to 99 copies from original
• Digital zoom: from 25% to 400%
• Maximum resolution: Up to 600 x 600 dpi
• Automatic duplexing (two-sided copying) from ADF, 6970 series only
• Fit to page, copy preview
• Copy speed in pages per minute (cpm)*:

  Print mode	Type	Copy speed
  Best	Black	Up to 3 cpm
  Color	Up to 2 cpm
  Normal	Black	Up to 13 cpm
  Color	Up to 7 cpm
  Draft	Black	Up to 30 cpm
  Color	Up to 24 cpm

Section

Scanning specifications

Excerpted

Review the following for the scanning specifications.

• Image editor included
• Integrated OCR software automatically converts scanned text to editable text
• Scan speeds vary according to the complexity of the document
• Automatic duplexing (two-sided scanning) from ADF, 6970 series only
• Twain-compliant interface (Windows only)
• Resolution: 1200 x 1200 dots per inch (dpi) dpi optical
• Color: 24-bit color, 8-bit grayscale (256 levels of gray)
• Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)

Maximum scan size from ADF:

• 1-sided: 216 x 356 mm (8.5 x 14.0 inches)
• 2-sided: U.S. Letter 216 x 279 mm (8.5 x 11.0 inches) or A4 210 x 297 mm (8.3 x 11.7 inches)
• Two sided scanning is not supported for the concerned models: HP OfficeJet 6962, OfficeJet Pro 6960, 6968.

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[4793]

Thx for the reply.

[Dragon-Fur]

@4793 

You are welcome.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.