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The most common cause of feed issues on this design are bad/worn pickup roller. If you check youtube there are many videos showing how to rotate the roller so you can either examine it or remove it. A good roller will have a consistent dark color and small fingerprint like ridges. Dirty rollers will be grey or have visible contamination. A worn roller will have badly worn and often completely missing ridges. Part number is an RM1-4426.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
The most common cause of feed issues on this design are bad/worn pickup roller. If you check youtube there are many videos showing how to rotate the roller so you can either examine it or remove it. A good roller will have a consistent dark color and small fingerprint like ridges. Dirty rollers will be grey or have visible contamination. A worn roller will have badly worn and often completely missing ridges. Part number is an RM1-4426.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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