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‎10-26-2021 05:42 PM

HP Recommended
Product: laserjet m1217

My printer displays an error message "No Strings in RO..." I can print using the usb connection to my computer and by using the HP app on my iPhone. I cannot print wirelessly from any laptop - we all use Dells with Windows OS. I love this printer and need to fix this. Please help!

Category:
1 person had the same question
3 REPLIES 3

‎11-18-2021 09:29 AM

HP Recommended

@Jackfishem

 

Welcome to the HP support community.

 

Provide the complete printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Which version of Windows is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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‎12-05-2021 07:30 AM

HP Recommended

The product is a LaserJet M1217nfwMFP, product number CE844A. Windows version is 10.0.19042 Build 19042.

Regardless of the error message, I can print wirelessly to the printer using the HP app for iPhone. However, none of our computers can print wirelessly.

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‎12-07-2021 05:03 AM

HP Recommended

@Jackfishem

 

This seems to be a driver issue, I am glad to assist you.

Uninstall the printer driver from the root level and reinstall to fix the issue.

 

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the full feature driver

Click here to download the driver

 

Update the printer firmware to install the latest updates for the printer

Here are the steps:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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