No contact with the printer or printer don't communicate

[Kerstin68]

My printer, HP Laserjet Pro M15w, does not want to communicate with the computer with USB-cable or wifi after updating the hardware. It just flashes and the wifi button gives no response.

How do I reset to factory settings?

[The_Fossette]

@Kerstin68

I reviewed your post and I understand that you are unable to print after upgrading the printer firmware.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a copy?

Meanwhile, follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then follow the below steps to restore the factory settings on the printer.

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count. To restore the printer to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

1. Open the HP Embedded Web Server (EWS): Direct-connected printers

        a. Open the HP Printer Assistant.

              ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

              ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

              ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

              ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

       b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

Network-connected printers

       a. Print a configuration page to determine the IP address or host name.

               i. Press and hold the Resume/Cancel button until the Ready light begins blinking.

              ii. Release the Resume/Cancel button.

       b. Open a web browser, and in the address line, type the IP address or hostname exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Go to the Service tab.

3. In the Restore Defaults area, click the Restore defaults button.

The printer automatically restarts.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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