No option for different paper sizes/paper size

[kairaca]

Trying to print a photo to 4x6 paper. No option for paper size is showing up in paper/quality. Tried on two different apps. Restarted the printer. 

I'm done this before. What am I missing???

[TEJ1602 · Accepted solution]

@kairaca, Welcome to HP Support Community!

I see that you are unable to print on 4x6 paper, follow the steps below-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kairaca]

Thank you I will try it

[TEJ1602]

@kairaca

Sure, keep me posted for further assistance.

Cheers!

[kairaca]

Unfortunately none of that worked. Delete it and reinstall the driver. Still the same issue. What else can I do? Thanks

[kairaca]

Ok so I tried the built-in driver and it does give me the option for paper size and photo size. 

[TEJ1602]

@kairaca

That's great! Happy to hear that.

Let me know if you need any further assistance.

[kairaca]

That aren't I going to miss some features without the HP drivers? I mean you have the drivers for a reason, Right?

[TEJ1602]

@kairaca

No, you'd not miss any features. If you have any concerns, in particular, let me know.