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‎07-13-2018 07:25 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows XP (64-bit)

I received a tri color cartridge in the mail and I just installed it in our printer, but I didn't receive a prepaid package to return the old cartridge in like I usually do. What do I do next since we are suppose to return the used cartridges with the Instant Ink Program. Thanks!

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2018 08:43 PM

HP Recommended

I would suggest setting it aside and sending it back the next time they send a return envelope. 

 

If you want to contact HP Instant Ink Support log into the HP Instant Ink site, the phone number (and/or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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5 REPLIES 5

‎07-13-2018 08:43 PM

HP Recommended

I would suggest setting it aside and sending it back the next time they send a return envelope. 

 

If you want to contact HP Instant Ink Support log into the HP Instant Ink site, the phone number (and/or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎07-14-2018 02:36 AM

HP Recommended

I would also add, you may order a Cartridge Recycling Envelope online from your account (for free of course) as listed below:

https://support.hp.com/lt-en/document/c03922745

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎07-16-2018 05:16 PM

HP Recommended
That’s what I decided do....thank you very much for your response....very helpful!
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‎07-16-2018 05:17 PM

HP Recommended
Thank you so much for your help.....Very informative answer!
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‎07-16-2018 05:19 PM

HP Recommended
Thank you so much for your answer. I have decided to do that!
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