No printing/copying with HP OfficeJet Pro 8135e

[Bob1835]

The HP OfficeJet Pro 1835e stopped printing after I installed new ink cartridges.    The printer is online and willing to print the CUSTOMER SERVICE REPORT, the Print Quality Service Report, and the Event Log (so the cartridges are working fine).  It will NOT print anything from the computer, including the test page from the Windows setting app or the HP Smart app.    The Event Log lists the following error codes in decreasing frequency: F0.03.06.08, F0.03.09.03,   Error F0.04.02.02 is labeled CRITICAL.  Warning codes in decreasing frequency are F0.04.02.03, F0.01.2D.02, F0.03.08.01, and F0.03.08.04.  Printer has been turned off and, on several times, even reinstalled via HP Smart.  HP Smart says the printer is ready to print.  Firmware 6.20.1.5-202403010838 and automatic updates is set to ON.  The printer is 4 months old and still under warranty.  Any help would be appreciated.

[Dragon-Fur]

@Bob1835 

Welcome to the HP English Community --

My personal opinion is that this is a dirty little bug -- and it's been around for a while, too.

I've been watching the Alerts and Bulletins - nothing so far...

I do NOT think the printer hardware is broken -- I think the firmware is fighting itself.

I am not HP and I don't have access to the code -- I might be a toad on a rock.

I was able to bring my (new at the time) 9135e back from the brink using a combination of determination, a bit of swearing, and a couple of actions that finally got the printer's attention and sorted whatever was bothering the Firmware.

NOTE -- if what is posted below does not work, contact HP Support and ask if they have anything new -- also ask for help with the deep / semi-full reset.

What?

Why not just give it to you?  We are "right here".

 "We" - that is, not-HP people, are not allowed to provide the instructions for anything that might harm the printer. 

If, on the other hand, you are in the care of an HP agent and things go side ways, HP will not mumble a sincere apology, wave and then sail away into the distance.

First - HP Support Contact Information

Next - Frankenstein "How I did it"

Can't stand it - you don't want to try to clear the issue yourself?

Go ahead and contact HP Support.

The procedure I provide below is simple, might work, and won't harm the printer.

It will wipe out all your previous settings, setups, Quick Sets, and other bits.

A Semi-full reset does all that and more, and it's a one stop deal if you can convince HP Support to help you do it.

(They might want to poke, prod, test, and test some more -- that is their job.)

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Do not be a victim.

Stay vigilant.

=== --- === --- === --- === --- ===

Next...

==================================================

Clear the F0.xx error

The issue has been reported -- HP is aware of the issue.

I've not yet seen any definitive answer - Check your printer model support website Alerts.

For those reading - the issue appears related to F0.xx errors that surface in the EWS Event Log

Symptoms vary from annoying to loss of control over the printer - no shutdown, no boot, no EWS access

Sample of F0.xx error messages in EWS

EWS_9135_General_Event_Log_F0_Firmware_Error_1

First, If the printer is unresponsive, use the following to regain control of the printer and EWS.

Add the steps to remove the ink cartridges and press / hold power button to the Power Reset steps

Remove ink cartridges

Unplug the power cord from both printer and wall outlet

Press and hold power button for about 15 seconds or a bit more

Release power button

Wait for 30 seconds or more

Note:  If freaked out by constant fighting with it, leave printer sitting (unplugged) for  a minute.

Reconnect the printer -- Plug power into standard wall outlet (no surge protector for this)

Reinsert ink cartridges

Wait for printer to boot completely - takes a while - maybe one or two minutes.

-----------------------------------------------------------------------------------------

Next, Restore the printer to Factory Defaults

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section General > Restore Default Settings > Restore All Factory Defaults

Open EWS - Restore Printer to All Factory Defaults

EWS_9135_Restore_All_Factory_Defaults_2

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8135e All-in-One Printer  

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