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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-08-2017 11:02 AM

HP Recommended
Product: Envy 5535
Operating System: Microsoft Windows 8.1 (64-bit)

Help! I have not been able to use my printer for scanning for some time now, but today I needed to replace ink cartridges and am forced to scan the alignment page. Symptoms: the printer's screen shows an endless "Now Scanning" spinner. I've downloaded the most recent drivers and firmware, and Print & Scan Dr 5.0 hangs up at Driver Check. It is "unable to communicate with the product" (which is in this scan spin loop).

 

I don't care if I ever scan again - I just need to use the printer. Is it possible to bypass this scan step to use the new ink?

 

I am past warranty so I suspect that the phone line won't help me, but I do have a ticket with them from when this began. Should I just call?

 

Windows 8.1.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2017 06:25 PM

HP Recommended

Fixed!!! I unplugged it to stop the scanner. When I plugged it in again, it wanted to print the alignment page again. I canceled out of that and it set a default alignment without needing to scan! I am back in business, but I do wish the scanner would work.

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2 REPLIES 2

‎04-08-2017 06:25 PM

HP Recommended

Fixed!!! I unplugged it to stop the scanner. When I plugged it in again, it wanted to print the alignment page again. I canceled out of that and it set a default alignment without needing to scan! I am back in business, but I do wish the scanner would work.

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‎04-08-2017 06:27 PM

HP Recommended

This thread is related, if others find this problem. If I do try to scan again, I'll press down on the lid.

 

http://h30434.www3.hp.com/t5/Inkjet-Printing/My-HP-Envey-5530-is-stuck-on-quot-scanning-alignment-pa...

 

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