No set-up cartridges for HP deskjet 2620

[LaurenG1989]

HELP

Urgently need to bypass the need for 'set-up' cartrdiges that I do not have! The printer is brand new but no set-up cartridges were included when I bought it (ex-display) I have genuine HP cartridges ready to use.

I have so much work to print can someone help please?

[atharva_gp]

 @LaurenG1989,

Thanks for reaching out to the HP Support community!

• Do you have any flashing lights on the printer?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if this bypasses the error and if you can copy from the printer.
• If the issue persists, proceed to the next step

Step 2: Try 'Single cartridge mode'

• Try using the printer just with 1 ink cartridge on the printer.
• Use just black/color on the printer
• Check if the error goes off and if you can make a copy.

Let me know what happens.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[LaurenG1989]

Hello

Thank you for replying. Yes I do get flashing lights on the printer. The ink light is flashing orange, with the ink display reading as two empty cartridges. 

I have tried both the reset and the single ink cartridge and no luck! 😞 

Any more ideas please? thank you so much.

[atharva_gp]

@LaurenG1989,

I think this issue requires some additional assistance that can be provided through a one on one support from our HP Support Team.

I Request you to contact them for additional assistance.

Click on this Link to contact HP.

Cheers!