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‎09-19-2024 07:46 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I inserted what I thought was an approved HP 952XL black ink cartridge into my printer.  Printer tells me the cartridge has a Non HP Chip Detected.  So I bought a real HP 952XL cartridge and installed it and I still get the same error and I can't print.

Category:
1 REPLY 1

‎09-20-2024 11:53 AM

HP Recommended

Hi @FrankB7,

 

Welcome to HP Support Community.

 Thank you for posting your query, I will be glad to help you.

 

 It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

 

I see that you have an issue using non-HP ink cartridges on your printer.

 

 Please refer to the below links for more information related to your issue.

 

 https://support.hp.com/us-en/document/ish_1692853-70737-16

 

 https://support.hp.com/hk-en/document/c05308850

 

 https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 

 If you are using generic or Non HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 I hope this helps.

 

 Take care and have a great day ahead!

 

 Rachel571 

HP Suppor

.
Sneha_01- HP support
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