Not able to connect Dual Band Router to Wireless Printer

[Darsono]

I recently replaced my old TP Link router with a TP Link Archer C50 Wireless Dual Band Router. It works very well with all my devices, but it does not work with HPDeskjet 2540 All-in-One Printer (previously it worked fine with the old router). I disabled the 5GHz band, and tried to reinstall the driver (DJ2540_188.exe), still no luck. The printer does not seem to be able to connect to my new router. In despair, I put the old router back on, and it works again. Is a dual band router not compatible to my printer? Please help.

[Betty0610]

@Darsono

Welcome to the HP Support Community.

Dual-band routers are compatible with our Printers. Let's reset the network settings on the Printer and then ty connecting the Printer to the router:

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Darsono]

It works!! Thanks Betty0610. In addition, I temporarily disabled the 5GHz band prior to installing the driver (a friend of mine suggested it, not sure if it made a difference, though), and followed the instructions on screen. After the installation, I turned the 5GHz back on. The printer works fine now.

[Betty0610]

@Darsono

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!