Not able to connect to printer due to error

[TZ1231]

Hi there,

So I have been having a really big issue with my HP printer as it won't let me connect to my mac. When I try to add the printer on my mac it says  'Unable to connect to  HP Office jet pro 6960[8AE490].ipps._tcp.local, due to an error. Would you still like to create this printer?'

And sometimes when I skip the connecting part and just try and add it, my mac says unable to connect to the printer. So I have tried everything like factory resetting my printer and restarting my wifi and mac. So it would be really good if I could get some help.

Thanks

[Kumar0307]

Hi @TZ1231

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to connect the printer to the MAC:

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Check the connectivity between the printer and the MAC by a PING test

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Install the printer on the MAC using AirPrint driver:

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Hope this helps! Keep me posted. 

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