Not color printing

[RLGR]

I bought my HP Officejet Pro 6968 in US and I was using normally. I moved to Brazil and when I started the printer here the color stopped working, just black is working. I changed the ink cartridges for original ones but still not working. What I should do? 

[Riddle_Decipher]

@RLGR Welcome to HP Community!

Try making a copy on your printer. Place a document face down on the scanner glass and press the color copy option to make a color copy. If the copy is working fine, then the issue could be with the printer drivers. Try the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control Panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now Click here to download and install the printer drivers.
• Connect the USB cable if prompted.

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

[RLGR]

It did not work.

[sandytechy20]

@RLGR

This might be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.