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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Not connecting to wifi New Erro rotor

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09-04-2020 12:23 PM
@54671 Here's a list of steps that should help resolve this issue once and for all:
Let's start with restore to defaults and try again,
If that doesn't work, try USB to wireless:
Before starting, you will need the following:
- A functioning wireless network that includes a wireless router
- The name of your wireless network (also called an SSID)
- If you are using a wireless password, you will need to know either the WEP key or WPApassphrase.
Steps to make the wireless conversion
First make sure your computer is connected to your network.
If your printer is not currently connected to your computer, connect the USB cable between the computer and the printer.
Make sure your HP printer software is installed on your computer.
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If your HP printer software is installed, use Windows XP, Windows Vista or Windows 7:
Start -> Programs -> HP -> -> Printer Setup & Software.
For Windows 8/8.1:
- Launch the Printer Software from the Start screen (using the icon for your printer model) or from the tile named for your printer.
- Select (click or touch) Utilities on the top of the Printer Software screen
- Select Printer Setup & Software
- Select Convert a USB connected printer to Wireless
- Select “Convert a USB connected printer to wireless” from Printer Setup & Software or from the Welcome Back screen from the CD.
Carefully follow the instructions on the software screens. If you see a software screen prompt instructing you to connect the USB cable and the cable is already connected, check the checkbox which says “the USB cable is already connected”, and then continue.
The software may be able to automatically retrieve your wireless settings, which includes your network name and wireless password. If the wireless settings cannot be retrieved, you will have to pick your network name from a list of detected networks in your area and manually input your wireless password.
At the end of the process you will be instructed to remove the USB cable.
Note: The printer can be connected by a USB cable to a computer and also be connected to a wireless network. Both USB and wireless connections can be active and used at the same time. At the end of the conversion process, you may be given the option to either keep or delete the USB printer driver. If you choose to keep it, you will have two printer icons with the printer’s model name in the computer’s printer folder. One icon will be the printer originally installed and used over the USB connection. The second icon was just installed and should be used when using the printer over the network connection.
if the issue persists, here's the guided troubleshooter link to Troubleshooting | Wireless Printing Center.
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.