Not printing black ink unless it’s a printer status report

[Dave1341]

I have the HP envy 5540. When I print from numerous devices, apple, android or windows laptops no black ink is put on the paper. I have genuine cartridges that used to work and still show ink, also brand new replacements that are genuine.  I have updated the printer I have selected the clean printer head option on the printer and from laptop also to clean smudge options. I have also reset to factory settings and reinstalled it. But when I print no black ink is visible, BUT if I opt for a “printer status report” then it prints with black ink. Colour works fine. Please help! 

[Raj1788]

@Dave1341

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Could you please help me with the operating system of the computer?

Meanwhile, I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c029191... 

Restart the printer.

If you are using windows Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

   

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

   

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.

   

Use this link: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c047152... for your reference.

Keep me posted, how it goes!

Have a great day!

Cheers:)