Not printing from mac

[ayeeitsmikaa]

My HP deskjet 2131 will not print from my mac, i’ve done a test page and that was fine, it’s copying other pages fine but will not print and when it does they’re blank. i’ve tried almost everything these past few days, i don’t know what else to do. 

also it’s not wireless connecting to my HP smart app, i’ve been using usb to try print. i’ve had these problems the past couple months, it done the same on my old laptop. 

I’m not exactly sure what mac i have. 

[Echo_Lake]

@ayeeitsmikaa

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.
• Try to print.

If the issue persists, follow the next steps. Use HP Smart Diagnose & Fix (macOS)

On a Mac running macOS 10.14 or later, use the Diagnose & Fix feature in the HP Smart app to help fix connection issues.

1. Open the HP Smart app. If you do not have HP Smart, download it from HP Smart - Mac App Store, and then follow the prompts to add your printer.

2. Click Printers, and then select Diagnose & Fix.

   

3. On the Diagnose & Fix screen, click Start.

4. Wait until the analysis completes. Do not close the app to avoid interrupting the process.

5. On the diagnosis screen, review the results, and then click Test Print or Done.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.