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‎12-10-2020 12:41 PM

HP Recommended
Product: HP ENVY 5532

Printer sounds like it's working, but page is blank, similarly with copying.  I followed all the instructions with the "wizard", but no tricks there!  

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1 REPLY 1

‎12-20-2020 10:09 PM

HP Recommended

@HMPY2

 

Welcome to the HP Support Community.

 

Reconnect the power cord to the printer, and then try making a copy.

  • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

  • If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, service the printer. If it moves and you still cannot copy, it could be a hardware issue.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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