cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
65
Flag Post

Not printing

HP Recommended
HP ENVY 5532

Printer sounds like it's working, but page is blank, similarly with copying.  I followed all the instructions with the "wizard", but no tricks there!  

Tags (1)
1 REPLY 1
HP Support Agent
HP Support Agent
13,093 13,078 701 535
Message 2 of 2
Flag Post
HP Recommended

@HMPY2

 

Welcome to the HP Support Community.

 

Reconnect the power cord to the printer, and then try making a copy.

  • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

  • If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, service the printer. If it moves and you still cannot copy, it could be a hardware issue.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation