OFFICEJUNK 6962 "PROBLEM WITH THE PRINTHEAD"

[RGDAY]

So, add me to the massive list of people to get the "problem with print head" message!!  I bought this new printer 1 month ago !!  ONE MONTH OLD and it's already not useable.  I've tried to contact HP via FB Messenger to no avail!  Nobody replied and it's been two days since I posted.  Needless to say... I'm extremely unhappy and certainly won't evey buy another HP printer again! 

[DavidSMP]

Hi @RGDAY,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with the printhead of the printer. I will be delighted to assist you here. 

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent power outage or surge?

For now please perform these steps:

• Please perform all the relevant steps from this link: http://hp.care/2Dm3i9g (HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays)
• Now check for issue resolution.

If the problem persists, please contact HP phone support to get the printer replaced by following these steps:

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[RGDAY]

As I stated... I already tried all of the generic steps to try and resolve the issue, with no luck.  Thanks for the genuine cookie cutter response though.  I can't imagine how many times a day you send out that message format to people.  I will just continue to try to get ahold of someone from HP that can help.

[DavidSMP]

Hi @RGDAY,

I reviewed the quick post. I understand perfectly where you come from. After performing the steps the situation remains. Your time and efforts are greatly appreciated. Now considering the situation, I would suggest that you contact HP phone support as you will be provided assistance in real time.

I wish I could do something more here like waving a magic wand or pulling rabbits out of the hat to get the printer going for you. Unfortunately, that is only wishful thinking. But trust me I honestly attempted to help you here. There are certain issues that may not be fixable on HP forums if it is a hardware issue. There is more to it than meets the eye. Please follow the steps to contact HP support from my previous post.

I hope you get a lasting resolution when you contact HP support. I will keep my fingers crossed. Break some good news that is music to your ears and mine.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big. 🙂

Cheers!