OJ 4630 Wont Turn On But Makes Sound

[wg6524]

After I canceled by Instant Ink subscription (but before my cartridges expire) my OJ 4630’s screen goes dark and shows a very hard to read error code.

I do a power drain and try to do the factory reset but it doesn’t come back to life. I hear a faint sound when I have the power connected, but nothing else.

Ideas on how to fix this? Or is this what I get for canceling instant ink?

[asmita6658]

Hi @wg6524

Welcome to the HP Support Community. I'd be happy to assist you with the printer issue.

To better assist you - 

1) Have you replaced the Instant ink cartridges with the regular ink cartridges? 

2) Can you send us a picture of the error screen?

While you respond to that, try these steps - 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[wg6524]

Asmita,

Thank you for your reply; however, I have already tried these steps. I also double checked to make sure that there is a green light on the power supply.

(1) No I have not, simply because it won't turn on for me to replace any cartridges.

(2) I cannot, because I followed HP's guidance and restarted the printer and that's when it died (aka no longer powered on to present the error code).

Is this a product of the instant ink cancelation? Does it simply kill my printer before my plan expires if I ask to have it canceled?

[asmita6658]

Hi @wg6524

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day!