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‎03-29-2018 09:14 AM

HP Recommended
Product: Deskjet Ink Advantage 3835 Printer

I bought my Deskjet a few months ago and all was fine, until one day the OK button stopped working. 

 

I'm unable to update software, align the printer cartridges and best of all I can't COPY.  Where I have an option between buttons e.g.  printer screen gives the options "LATER" or 'OK', only the LATER button works. When clicking on the OK button it registers that I've selected the button (it makes a noise), but it doesn't move on to the next step.  

 

I have unplugged the cable at the back, unplugged from the plug, I've restarted...to no avail.  Please can you assist. 

6 people had the same question
3 REPLIES 3

‎03-29-2018 09:33 AM

HP Recommended

Hello, 

 

I suggest that you try a hard reset to solve to button problem.  To do this, unplug all cables including the power cord from the back of the printer while the printer is still turned on.  Unplug the other end of the cord from the power source.  If there is a power module on the power cord, disconnect one end and reconnect it.  After 60 seconds, plug the cord directly into a wall outlet ( not a surge protector or battery backup )  and then plug it into the back of the printer.   Let me know what happens.

Regards,
Neetu

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
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‎03-29-2018 10:09 AM

HP Recommended
I did this with no luck.
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‎03-29-2018 10:35 AM

HP Recommended

If the issue persists, then I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp
Regards,
Neetu

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
Was this reply helpful? Yes No
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