Odd lights on control panel

[Pagemisress]

I am constantly seeing the following light configuration on my printer and don’t know what it means. Can someone please help me?

 

[A_Gayathri]

Hi @Pagemisress,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand all the lights on your HP ENVY Pro 6430 All-in-One Printer are blinking, it usually indicates an error or a problem that needs attention. 

Here are some steps you can take to troubleshoot:
 

• Check for Jams or Blockages: Open the printer and check for any paper jams or obstructions in the paper path.
• Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
• Check Ink Cartridges: Ensure the ink cartridges are properly installed and that there are no issues, such as low ink levels or incompatible cartridges.
• Reset the Printer: Perform a factory reset if the problem persists. Refer to your printer's user manual for instructions on how to do this.
• Check for Firmware Updates: Ensure your printer's firmware is up to date by visiting the HP website or using the HP Smart app. Update the firmware on an HP printer

Refer to this document: HP ENVY Pro 6430 All-in-One Printer User manual 

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Pagemisress]

Hi @Gaya1239,

The lights on the control panel aren't flashing, they're static.  The one on the bottom-left rotates through colours but doesn't actually flash.  I have done all the trouble-shooting I have found, including restoring printer back to factory settings, but nothing has erased the lights, or allowed printing.

Do youhave any other suggestions before I throw the printer out?

Warmest Regards

Pagemistress (my username is missing the "t")

[Pagemisress]

Using the Print & Scan Doctor I have discovered that the printer is stuck in scan mode. How do I fix this?

[A_Gayathri]

Hi @Pagemisress,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!