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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet 4650 All-in-One Printer

Offc Jet 4650 with Error Code 0XC4EB8000

2 REPLIES 2
HP Recommended

Hi @BL_1,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Power Cycle the Printer

Turn off the printer:

  • Press the power button to turn off the printer.

Disconnect the power cord:

  • Unplug the power cord from the back of the printer and from the wall outlet.

Wait for 60 seconds:

  • This allows the printer to fully reset.

Reconnect the power cord:

  • Plug the power cord back into the printer and the wall outlet.

Turn on the printer:

  • Press the power button to turn on the printer.

Check for Paper Jams and Obstructions

Inspect the paper path:

  • Open the cartridge access door and check for any paper jams or obstructions.
  • Remove any visible paper or foreign objects carefully.

Check the print carriage:

  • Ensure that the print carriage can move freely. Look for any stuck objects or paper.

Clean Printer Contacts

Remove and clean ink cartridges:

  • Open the cartridge access door and remove the ink cartridges.
  • Clean the electrical contacts with a lint-free cloth.

Clean the printhead contacts:

  • Use a lint-free cloth to gently clean the contacts inside the printhead area.

Reinstall the ink cartridges:

  • Reinsert the ink cartridges into their slots.

Update Printer Firmware

  1. Download latest firmware:
    • Go to the HP support page for your printer model.
    • Download and install the latest firmware update for your printer.

Perform a Factory Reset (if necessary)

  1. Reset the printer:
    • On the printer control panel, navigate to Settings.
    • Select Printer Maintenance, then Restore or Restore Settings.
    • Follow the on-screen instructions to perform a factory reset.
  2. Run HP Print and Scan Doctor:

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

Hi @BL_1,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Power Cycle the Printer

Turn off the printer:

  • Press the power button to turn off the printer.

Disconnect the power cord:

  • Unplug the power cord from the back of the printer and from the wall outlet.

Wait for 60 seconds:

  • This allows the printer to fully reset.

Reconnect the power cord:

  • Plug the power cord back into the printer and the wall outlet.

Turn on the printer:

  • Press the power button to turn on the printer.

Check for Paper Jams and Obstructions

Inspect the paper path:

  • Open the cartridge access door and check for any paper jams or obstructions.
  • Remove any visible paper or foreign objects carefully.

Check the print carriage:

  • Ensure that the print carriage can move freely. Look for any stuck objects or paper.

Clean Printer Contacts

Remove and clean ink cartridges:

  • Open the cartridge access door and remove the ink cartridges.
  • Clean the electrical contacts with a lint-free cloth.

Clean the printhead contacts:

  • Use a lint-free cloth to gently clean the contacts inside the printhead area.

Reinstall the ink cartridges:

  • Reinsert the ink cartridges into their slots.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

 

Perform a Factory Reset (if necessary)

Refer to the steps on this link to restore factory defaults.

 

  1. Run HP Print and Scan Doctor:

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.