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HP Officejet Pro 8610 e-All-in-One Printer
Microsoft Windows 11

Today after no problems printing, I tried to print a pdf and I get part of the top of it and a second page prints with the "Error: undefined  Offending Command huE`WhuE`WhuE`... Stack: -savelevel-"  I have spent hours trying to resolve this including uninstalling and reinstalling my printer, downloading a driver updater, and uninstalling Acrobat.

Please help.

1 REPLY 1
HP Recommended

@mkpoppindiva 

 

Welcome to the HP support community.

 

I understand that you are unable to print from PDF, I am glad to assist you.

Did you check if you are able to print from other applications?

Did you uninstall the printer driver from the root level before installing the new driver?

If not, follow these steps:- 

Perform root-level uninstallation to remove all printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app

Refer to this HP document for the steps:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.