Office Jet 3830 new black ink cartridge is not working and indicates error with cartridge

[CD847]

Installed new cartridge, black ink, and continued to indicate an error with the cartridge. Prints fine with color cartridge only but constantly goes into error default. Followed all possible troubleshooting suggestions. How do we clear the error or receive a new cartridge to eliminate the possibility that the current cartridge is at fault?

[Anand_Andy]

Hi @CD847,

Welcome to the HP Support Community

I understand you are facing an ink cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted.  

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