Office Jet 6960 - Slow printing

[Peter_W_UK]

Hi there,

My printer - the 6960 is priniting very slowly when I print PDFs. It prints at normal spped for everything else - jyst very slowly (and I mean 5 - 10 mins / page) fof PDFs.

I have "let the printer chose the colour", "print as image", run print doctor and updated my software. All things that the forum suggested.  

I used to have a 6900 (or whatever the older version was!) and I never had this problem.

Many of the threads on this were a couple of years old - so I thought I'd start a new one!

Any help would be much appreciated!

Cheers,

Peter

[Flower_Bud · Accepted solution]

@Peter_W_UK

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer is printing pdf files very slow, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps?

Since other applications are working fine, this seems to be an issue with Adobe Reader. Here a few steps we could try to resolve the issue: 

Uninstall and then reinstall the software

Uninstall and reinstall the Adobe software to get the latest version of Adobe Reader.

1. In Windows, search for and open Add or remove programs.

2. In the list of installed programs, click Adobe Reader, and then click Uninstall or Yes.

3. If a User Account Control message displays, click Yes.

4. Follow the on-screen instructions to complete the software removal. If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.

5. After Adobe Reader uninstalls, close all programs and web browsers, and then restart the computer.

6. Open a web browser, go to Adobe Acrobat Reader DC (in English), and then follow the on-screen instructions to install the software.

7. Try printing the original pdf file again.

Print the pdf file from the HP Smart app (Windows 10)

If you have a computer with Windows 10, you can use the HP Smart app to print pdf files.

If you do not have a computer with Windows 10, skip to 

test printing with a different pdf file.

1. Go to HP Smart (in English) in the Windows Store, and then follow the on-screen instructions to install the app.

   The app searches for your printer. If you have one printer, the app automatically selects your printer. If you have more than one printer, click the printer icon , click Select a Different Printer, and then select your printer from the list.

2. From the HP Smart app home screen, click the Print tile, and then click Print Document.

3. Locate the pdf file in the Documents folder, or browse to another folder where the file was saved.

4. Select the pdf file you want, and then click Print.

   A preview of the print job displays in the Print Preview window.

5. From the preview window, you can select a different printer or make any changes to the print settings, such as paper size or output quality, if necessary.

   

6. From the preview window, click Print.

   The print preview window closes and the printer prints your pdf file.

Test printing with a different pdf file

Print a different pdf file to determine if the issue occurs with a specific pdf file or all pdf files, or if the printer's memory is full.

1. On your computer, close the original pdf, and then open a new pdf file.

2. In the pdf file, click File, select Print from the list, review the settings, and then click Print.

Print the pdf as an image

You can print a pdf file as an image.

NOTE: Printing a pdf file as an image can result in blurry images or fonts, especially along the edges of the print.

1. Open the original pdf file.

2. Click File, and then select Print from the list.

   The Print window opens.

3. Click Advanced.

   The Advanced Print Setup window opens.

4. Click the Print As Image checkbox, change any other settings as desired, and then click OK.

   

Let me know how this goes,

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Peter_W_UK]

Hi Flower_Bud,

Thanks for your reply.

I will test these things this morning and let you know of progress!

Peter 

[Peter_W_UK]

Hi Flower_Bud,

Thank you all sorted.

It wa sthe re-installing of Adobe Reader that did the trick. Can't think why I dint think of that myself!

Many thanks,

Peter

[DavidSMP]

@Peter_W_UK,

I am happy that the issue is resolved. As @Flower_Bud is out for the day, I am responding on her behalf.

Thanks and have a blessed week ahead.