Office Jet 8616 Pro - Error Message "Problem with Printer or Ink..."

[EdvonSchleck_]

Hello,

recently my Printer, Office Jet 8616 Pro is no longer working. When I replaced the Ink, it said "Problem with Printer or Ink system. Restart Printer. If the problem still persists, contact HP."

No matter how often I restart the Printer, remove the Power cable (for > 1 min), the error appears on and on and it is not even possible to enter the menu. I can only see the message and everything else is blocked.

I recognized, when I remove an ink, it gives the error message like "..Insert ink.." - which is normal - but during this time I can access the menu. 

But I cannot use the factory reset Option, because again then the message to put in all inks is blocking me to go on. As soon as I put the ink inside, the error described in the beginning appears again.

My Personal feeling is, the Printer somehow detected a non HP original Ink and now wrongfully blocks the ink. 

Maybe somebody has a hint for me ? I wasnt able to find a "button" to do the factory reset.. only the menu point which I cannot use.

See pictures for error and original ink.

Thanks in advance !

[Kuroi_Kenshi]

Hi @EdvonSchleck_,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding !the "Problem with Printer or Ink system" Error on HP Officejet Pro 8616

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Cartridges:

• Open the ink cartridge access door.
• Check each cartridge for proper installation. Ensure they snap securely into their slots.
• Verify that you're using genuine HP ink cartridges compatible with OfficeJet Pro 8616.

Perform a Hard Reset:

• Turn off the printer, unplug the power cable, and wait for about 60 seconds.
• Plug the power cable back into the outlet, then turn the printer on. This can clear any temporary problems.

Inspect the Cartridges and Contacts:

• Remove each cartridge and verify that there is no damage or leakage.
• Clean the copper-colored contact points on the cartridges and corresponding parts inside the printer using a lint-free cloth slightly moistened with warm water.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware. You can check for updates via the HP Smart app or the HP website.

Reset the Printing System (For Windows or Mac OS):

• Remove the printer from the list of devices and re-add it. This can sometimes clear errors.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[EdvonSchleck_]

Hello Kuroi_Kenshi,

thank you for all the detailed solution approaches. 

I went through all of them. Unfortunately without success. 

Please Note that I am not able to enter the printers menu at all due to the error message being always in front and disabling any button on the touchscreen (except the "?" button, which does not supply any useful information).

If I remove at least one ink cartridge, there is a different error message, but I can access the menu. Problem is, when I try to do the factory reset, now it blocks me because I have not inserted all the cartridges :-).. so it is kind of a loop I am stuck in..

Is there any other way to do a full factory reset without the menu, or a way to bypass the error message and to access the menu to do such a reset?

Any further ideas are really appreciated.

Thank you!

[Kuroi_Kenshi]

Hi @EdvonSchleck_,

Thanks for your update, and I completely understand the frustration you're going through. That kind of “loop” where you're locked out of both the printer and reset options is unfortunately common when the printer detects what it believes is an ink system failure

The reset instructions are specific for your printer, and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a semi-full reset and reinitialize the printer.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

.

[EdvonSchleck_]

Hello again!

Thanks for your help, unfortunately I do not have any private message in my HP Inbox. Could you try to send it again?

Best wishes