Office-documents don't print

[HugoDeHoon]

New installed HP 8715 on Win 7 with MS Office 2016 - connection USB ans wireless both works fine - all documents Office 2016 (Word, Excel, Access, ...) don't get in the printqueue after print-ordering - PDF-files does it fine and are printing perfectly - Google don't give any solutions why Office-files failes - anyone here has a tip ?

[Dvortex]

Hello, @HugoDeHoon - Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are having issues while printing MS Office documents. Appreciate all your efforts! I'll certainly do my best to find you a quick and safe solution 😉

Let's start by these general steps which have helped solve similar issues:

1) Go to Control panel - Devices and printers - Right-click on Officejet 8715 and select "Printer Properties". Click on "Advanced" tab and make sure the "Advanced printing features" are enabled. Now try to print. If the issue persists, go to the next step.
 

2) Go to Control panel - Programs and features - Locate Microsoft office package - Right-click and select "Change" option. You will get an MS Office pop-up window. Select the "Repair" option and select "Continue". Follow the on-screen instructions to repair the office package. Once done try to print and check.
 

3) Try to change the printer permissions as suggested below:

• Press the "Windows logo key" + "r" to get “Run" - Type "spool" and press ok.
• Right-click on "PRINTERS" - Select "Properties"
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Go to "Devices and printers", right-click on the new printer that you installed and select "Printer properties".
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Restart your computer and then try to print.
   

4) If the above steps did not solve the issue, then open the MS Word / MS Excel file as an administrator and then try printing. Right-click on the file and choose run as administrator to open as administrator. Let me know if that works.

Thanks, I'll watch for your reply!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[HugoDeHoon_2]

Sorry for changing name: HP-forum don't accept my original forumname & mailadress ???

Thanks for the different solutions ... but neither of them changed a thing.

1. by rightclicking on "properties" = no "advanced"-tab ?

2. reset of MS Offcie 2016 alreade done before = no changes

3. spool-settings - changed them all as you suggested - restart = no printing

4. MS documents with rightclicking = no possibility to open as an adminstrator

Any other suggestions ?

[HugoDeHoon_2]

Another strange thing ... I installed the same HP OJP 8715 on a Windows Vista with MS Office 2016 ... and the same problems. All Office-files are not registered in the printqueu, and can't be printed. PDF-files no problem.

Untill now it's only WIn10 that is functioning well with the combination Win OS + HP 8715 + Office 2016 ???

[Dvortex · Accepted solution]

Hello, @HugoDeHoon_2

Thanks for the update! 

You should be able to open the MS Office applications in the administrator mode. That is an option available in all the Windows OS versions.

Do not try to open a particular file, Instead, open the MS Word / MS Excel application as administrator. Right-click on the MS Word application and choose to run as administrator.

Also, let's try this which have helped few customers:

Press the "Windows key" + "r" to get the "Run" window open - Type %temp% and press ok.

Note what the full path is  (in my case, it was "C:\Users\*****\AppData\Local\Temp")

Go up one level in the directory tree

Right-click on the temp directory (in my case, "C:\Users\*****\AppData\Local"), and select "Properties"

Go to the Security tab, and select "Users" from the group or user names

Click "Edit"

Select Users, then check the box by "Full Control"

Click "Apply"

You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.

Click "Cancel" a couple of times to dismiss the properties boxes

Go forth and print from any application and check.

Let me know how that goes!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[HugoDeHoon_2]

Hello DVortex,

This is the breaktrough I needed, certainly concerning Win 7.

Opening the Office-program as an adminstrator was possible, but not the solution for the individual files to print.

The second suggestion about the full control of "users" in the register, was the tip that made it all work again. All Office-files could now be started immediately.

Tomorrow - (better today) because it's here now far over midnight - I'll test the same suggestion on the Vista-PC ... let's hope that this procedure works there identically.

Thanks for your help with this strange problem.

Hugo

[HugoDeHoon_2]

Hello DVortex,

Hurray ... after a short sleep, same problem on Vista, with same solution solved. Thanks again for your tip !

BTW: any idea why installation software HP 8715 changed those printersettings on all Windows OS (except Win 10) ?

Anyhow: don't need other problems with HP, but now I know the place-to-be for a solution !

Thanks from Belgium !!!

Hugo

[Dvortex]

Hello, @HugoDeHoon_2

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂
 

[pr1ntmaster]

Thanks a lot....