Office jet 8710 won’t release ink cartridge

[WorkingMom3]

I went to change the ink cartridges and the magenta won’t release. Cyan, yellow, and black were all changed normally. I’m not sure how much force I should apply or if there is a trick to get the cartridge to release. The cartridge is the setup cartridge that was supplied with the printer. 

[KrazyToad · Accepted solution]

Hi @WorkingMom3

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to remove the Magenta cartridge.

I would be glad to help you.

Please perform a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then follow these steps to remove the cartridge.

1. Turn on the printer.

2. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door.

   The carriage moves to the left side of the printer.

   Figure : Open the cartridge access door

   1. Slot for opening the cartridge access door

3. Wait until the carriage is idle and silent.

4. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.

   Figure : Remove the cartridge from its slot

   

If you are still unable to remove the cartridge, please contact our Phone Support for Service Options.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Let me know how it goes

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.
 

[WorkingMom3]

Thank you. I actually had released the “cradle” that the ink cartridges rest in and was able to remove the cartridge while holding the ink craddle.

There was a white release on the back side of the ink carrier so I slowly lifted it and realized that it had allowed that entire piece to be removed. Not sure if it was the correct solution but it worked!!!

[KrazyToad]

Hi @WorkingMom3

I'm glad you were able to get this issue resolved.

Do visit our HP Forums and drop us a Message anytime you need help.

Thank you. 🙂