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‎05-29-2016 02:23 PM

HP Recommended
Product: Office jet pro 8630

The problem is:the printer will not copy.  I hit the copy function and I get a beep and nothing happens.  I tried a hard boot (turned the printer off by unplugging it) and that did not work.  Please help.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2016 10:25 AM

HP Recommended

Then you will need to contact HP.  I have seen some cases reported where getting into the service menu and resetting the printer can cure this.  The service menu should only be accessed under the direction of a support agent, it is possible to foul up the printer by a mis-step there. See the post here for warnings.....


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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8 REPLIES 8

‎05-29-2016 04:52 PM

HP Recommended

Is your printer the Officejet Pro 6890 or the Officejet Pro 8630?  Are you copying from the flatbed of the printer or through the Automatic Document Feeder (ADF)?

 

Are there any messages on the printer's screen?

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-30-2016 08:05 AM

HP Recommended

The printer is a office jet pro 6830.  I was trying copy from both the flat screen and the auto feeder.  The problems seems to  be when I use the touch screen to do a copy.  I get a tone and nothing happens.  Thanks for any help you can provide.

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‎05-30-2016 08:45 AM

HP Recommended

Based on what you say I would suggest you contact HP.  You may need a semi-full reset for your Officejet 6830. From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-30-2016 09:49 AM

HP Recommended

I just ran across another suggestion from @Sanjoy_G 

 

Try Restoring Copy Settings:

Control Panel -> Copy Menu -> Copy Settings -> Restore Settings.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-30-2016 10:09 AM

HP Recommended

Thanks again but it did not work. I tried it multiple times.

 

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‎05-30-2016 10:25 AM

HP Recommended

Then you will need to contact HP.  I have seen some cases reported where getting into the service menu and resetting the printer can cure this.  The service menu should only be accessed under the direction of a support agent, it is possible to foul up the printer by a mis-step there. See the post here for warnings.....


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-31-2016 03:03 PM

HP Recommended

Thanks again.  I will be contacting HP tomorrow.

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‎06-01-2016 09:21 AM

HP Recommended

I have talked to HP and they are sending a replacement printer.   Thanks for your help.

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