Office jet pro 8720 white screen of death

[slseed]

Over the last few months I have noticed that I can't connect to my printer and when I go look at it, the display is completely white and unresponsive. I have to power cycle it to get it to come back. I have checked and I'm on the latest firmware WMP1CN2105AR from January 2021. I looked at the event log and it says there is a firmware error. I'm on the ink program, so firmware updates are mandatory. Is there any way to revert to an older firmware?

When I print out the event information it lists several HW Events with code B8A1AA60. 

[sandytechy20]

@slseed

Welcome to the HP support community.

There is no option to revert to the previous firmware version.

However, you can reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[slseed]

The menu says "partial reset", and I chose that. After it was done, I had to do some basic setup like language and country. Then I selected General Setup and it froze on my wireless summary page. I had to unplug the printer.

After that it came back OK. I had to accept a change in certificate on my mobile app. 

Thanks for the help. I'll let you know of it stays connected for more than a couple of days. 

[sandytechy20 · Accepted solution]

@slseed

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.