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‎02-27-2019 05:54 AM

HP Recommended
Product: OfficeJet 3831
Operating System: macOS 10.13 High Sierra

OfficeJet 3831 - Error Message: String Pending for IoRef : 65605

 

Please advise

3 people had the same question
3 REPLIES 3

‎03-01-2019 07:53 AM

HP Recommended

@FK147

 

A warm welcome to HP Support Community!

Does the printer print if you copy a document?

Where do you see the error, is it on the printer display or computer?

How is the printer connected, USB or Wireless?

Let me know!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎03-02-2019 04:49 AM

HP Recommended

Thank you for your prompt reply.

 

The error was displayed on the printer's screen for a day. 

That day it was also not printing. I have since changed to new Ink Cartridges.

 

The printer is now prinitng, copying and scanning without any issues.

The printer is connected wirelessly.

 

Please advise

 

Was this reply helpful? Yes No

‎03-04-2019 01:13 PM

HP Recommended

@FK147

 

It sounds like you have resolved the issue, by replacing the ink cartridges.

Does the error occur if you re-install the old ink supply?

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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