OfficeJet 3835 - 302 Cartridges from Argos giving Incompatible Cartridges error from printer.

[MikeL10]

I had the same problem with the Officejet 3830.  The printers work with the cartridges that come with the printer.  The first time I try to change a cartridge that is running low, it tells me the new cartridge is incompatible.  The replacements are from reputable stores, and physically identical to the original cartridges.

I threw away the 3830 as it was cheaper to buy a new printer than keep buying expensive cartridges which probably would give the same error. However, from an environmental point of view, throwing away a printer every 12 months is not good.

[sandytechy20]

@MikeL10

Welcome to HP support community.

Remove, inspect, and then reseat the ink cartridges

1. If the printer is off, press the Power button to turn on the printer.

2. Close the output tray extender, and then push the output tray back into the printer.

   Figure : Close the output tray extender, and then push the output tray into the printer

   

3. Open the exterior door.

   Figure : Open the exterior door

   

4. Open the ink cartridge access door.

   The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   Figure : Open the ink cartridge access door

   

5. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   Figure : Remove the ink cartridge

   

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

6. Remove any protective tape that still might be on the nozzles.

      CAUTION: 

   Do not try to remove the copper electrical strip.

   Figure : Remove the plastic tape

   

7. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

   • The tri-color ink cartridge () goes in the slot on the left.

   • The black ink cartridge () goes in the slot on the right.

   Figure : Reinsert the ink cartridge

   

8. Push the ink cartridge forward into its slot until it snaps into place.

9. Repeat these steps to replace the other ink cartridge, if necessary.

10. Close the ink cartridge access door.

    Figure : Close the ink cartridge access door

    

11. Close the exterior door.

    Figure : Close the exterior door

    

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MikeL10]

Yes, I know how to change printer cartridges.  I don't know what to do about the printer telling me that the new cartridge is incompatible when it is the correct type.  I did wonder if the printer and cartridges are disagreeing on the global region being UK.

[sandytechy20]

@MikeL10

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.