• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-30-2013 04:33 PM - edited ‎07-30-2013 04:38 PM

HP Recommended

Yes I have done the semi full reset. That is what I did first, (see previous message). I called it the partial reset.

Was this reply helpful? Yes No

‎07-31-2013 08:21 AM

HP Recommended

HAve you tried the  Enable Wireless menu option within the reset?

Was this reply helpful? Yes No

‎07-31-2013 10:56 AM - edited ‎07-31-2013 12:36 PM

HP Recommended

Yes I did.

The printer wireless lamp came on by it self. Then it shut off after a few hours.

 

 The router shows the printer @ 1Mbps. But it will not print. Now it started working again@2:30pm.

 

Thank You for your help!!!!

Was this reply helpful? Yes No

‎07-31-2013 12:36 PM

HP Recommended

What happens if you connect the printer to the network by USB to wireless, through the HP software?

Was this reply helpful? Yes No

‎07-31-2013 12:45 PM

HP Recommended

I can, only connect on my computer directly. When the usb on the desktop is connected, it will always print. The usb port on the D-Link DSL2750b is only for a backup. The printer will go from 1Mbps (not working), to 54Mbps (working).

Was this reply helpful? Yes No

‎07-31-2013 01:04 PM

HP Recommended

Using the USB to wireless option, it will connect the printer to the network. 

 

What happens if you try that?

Was this reply helpful? Yes No

‎07-31-2013 01:14 PM

HP Recommended

Can you clarify what you want to know? It is working WiFi now??

Was this reply helpful? Yes No

‎07-31-2013 01:20 PM

HP Recommended

I Can you try and connect the printer to the network through the USB to wireless in the HP software, even though the wireless seems to not be working right now.

 

Try connecting the printer USB first, and then open the software up again and let me know if it gives you a USB to wireless option.

Was this reply helpful? Yes No

‎07-31-2013 01:39 PM

HP Recommended

Yes it does give you that option. But it never detects the usb being plugged in.

Was this reply helpful? Yes No

‎07-31-2013 01:42 PM

HP Recommended

I would suggest, trying a different USB cord if it doesnt detect the USB.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.